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Floor And Decor Return Policy

The Flooring Retailer Launched An Order Management System That Now Allows E

Floor & Decor Outlets of America

Until recently, processing online orders from was an extremely manual process.

When a shopper purchased an order online at the flooring materials retailer, a call center employee would see the order come in on his screen and swivel his chair to a new screen to figure out, based on the customers shipping address, which of Floor and Decors three distribution centers or 84 stores should fulfill the online order, Annie Barua, senior director of omni solutions and supply chain IT, told attendees at the Manhattan Momentum conference in Florida this week. Google Maps was often involved.

After the customer service employee figured out the best store, he would have to look up the store inventory or call the store to see if it could fulfill the order. Once the employee found the best store, he would enter the order into the retailers store ordering system, and the call center employee would then call the customer to let her know the shipping cost and when to expect the order, Barua said. Cost of shipping is variable for Floor and Decor orders, as the retailers stone, tile and wood products are often heavyas much as thousands of poundsand stores have different last-mile contracts.

Because this process was extremely inefficient, the retailer decided to automate this process with supply chain commerce vendor Manhattan Associates Inc.s order management system.

The objective was to retire swivel chairs, Barua said.

About The Floor And Decor

Floor and Decor is a 21 years old company and started its journey in 2000. Its headquarter is located in Atlanta, Georgia, United States. It is a multi-channel American specialty retailer of hard surface flooring and related accessories. This company mainly sells products like tile, wood, laminate, natural stone flooring products, and accessories for installation.

This company serves professional installers and commercial businesses. As of 2018, this company operates 100 warehouse formate stores. This company also sells its products through its online platform.

Floor and Decor operate its retail outlets in Arizona, California, Colorado, Florida, Georgia, Missouri, Louisiana, Illinois, Texas, Utah, Ohio, Nevada, Virginia, and Washington.

Floor & Decor My New Master Bathroom Plan & A Giveaway

Today I want to share with you my plan for a new master bathroom , and tell you all how this all came to be! But even more exciting is Floor & Decor is offering a $2500 gift card to one of my readers, so make sure you read all the way to the end for all the details on how to enter!

For those of you not familiar with Floor & Decor, they are a national specialty retailer who sells hard surface flooring, including marble, tile, countertops and other flooring. I recently had a chance to visit the Fountain Valley Floor & Decor store and enjoyed a design appointment with one of their designers. Whats amazing about Floor & Decor is not only can you get a designer to personally walk you through the store and help you plan whatever project youre working on, but it is all for free! The appointment is incredibly easy to make. You simply go to their website, and click on the schedule a design appointment button. Its as easy as that! My designer, whose name was Crystal, could not have been more helpful!

I brought with me a couple of inspiration photos so that she could get an idea of my taste and what Im looking to do.

Via Traditional Home. You can see similar options at Floor & Decor here.

Via Mandarina Interior Design Studio.

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Not Sure How To Return A Product To Floor & Decor Donotpay Has A Solution

Is the Floor & Decor return policy difficult to digest? If so, DoNotPay has your back! We will provide assistance for your product returns from start to finish.

All we need you to do is answer a few basic questions, and your return request will be on its way. You can start the return process by following these steps:

  • Choose the Item Return Request product
  • Provide photos of the item
  • Submit your request
  • We will use the info you provide to generate a personalized return request and send it to Floor & Decor right away. The company will get a deadline to respond to the request.

    Our app will also get you a free return label so that all the mailing costs are covered.

    DoNotPay can help with returns to other companies as well. We have a vast database of guides on different companies return policies. Check out some of them in the table below:


    Can I Return Product That Has Been Installed

    What Is Floor And Decor Return Policy

    Once a product has been installed, it cannot be returned. Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of the product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

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    Dont Purchase From Different Stores

    With as much tile as Home Depot and Lowes stock, the batches will likely vary from store to store.

    That is to say, if you purchase all from one store then you are reducing the odds that you will be getting different dye lots.

    If one store doesnt have as much as you need then go to another store and buy everything in one purchase.

    Faqsabout Floor And Dcor Return Policy

    Can You Return unused tile to floor and décor?Yes, you can return unused tiles to Floor and Décor near you or just ship them back to their address online.

    Are Custom Orders At Floor and Décor Refundable?No, the custom orders at Floor and Décor are non-refundable. In case you receive any damaged or defected product, the company provides with an exchange.

    How Can I Return An Online Purchase At Floor and Décor Near Me?Just visit the store with your ordered items and the receipt and your order will be returned immediately if it meets the Floor & Décor refund and returns policy.

    When Am I Eligible For Store Credits?You are eligible for store credits if you return a product after the 90 days. You can also ask for store credits if you do not want a refund in any other form.

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    Floor And Dcor Return Policy How To Return Your Product In 2022

    Floor and Décor products can be returned or exchanged within 90 days of purchase or receipt of shipment. Full refunds will be made by the same method of payment or through check. According to Floor and Décor Return Policy products can only be returned and exchanged if they are uninstalled and unused.

    Floor And Decor Return Policy Exceptions

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    • You cannot return a product to Floor and Decor once it has been installed at your residence. Installed flooring is considered the owners property and cannot b exchanged or refunded for any reason.
    • Any product & property damage, as well as labour cost due to faulty installation, will be the buyers sole responsibility. Floor & decor will not be able to cover the cost in any of these cases.

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    Which Items Can I Not Return At Floor And Decor

    As per the Floor and Decor return policy, you cannot return any custom orders countertops, Treadwell stair parts, cabinets, etc. These orders are non-refundable once tendered. If you receive these damaged, you may only return them for an exchange. Contact their customer care for assistance on the return of your custom order.

    Floor And Decor Exchange Policy

    Floor and Decor provide the same 90 days window in case you want to exchange your item. You can exchange the product online or with store pickup within this timeframe. Any damaged merchandise during the shipment, including custom products is only eligible for an exchange.

    Floor and Decor Exchange Policy
    Exchange Period
    In-store & Online

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    Go In With A Plan But Be Open Minded

    Are you the kind of person that finds too many choices overwhelming? Make sure youve already strategized your design plan! For example, if you know you want a marble-look floor and wall tile that will coordinate with your preferred cabinet color and style, then youll be able to ignore all the options that *dont* go with that design plan. A design strategy *really* helps reduce the overwhelm folks feel when walking into any tile store, especially big warehouse stores like Floor & Decor.

    At the same time you cant be *too* limited in your vision, because what theyve got is what theyve got. In fact, thats point #3

    Do You Offer A Warranty

    Floor and Décor Return Policy

    All warranties are those of the Manufacturer. We do not personally guarantee the quality of the products we sell. However, we do work on your behalf to review potential defects in products and will help submit a claim on any product deemed to be defective. See manufacturers website for product warranty information.

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    Floor & Decor Store Selection

    Before we started, she gave me a store walk through so that I could get an overall idea of all the different products they carry. And then we starting looking at marble tile options They had so many to choose from! However, marble is not all they sell. They have many forms of stone, quartz and tile so there are lots of great options to choose from.

    I already knew about their low prices, but I was pleasantly surprised by the the large selection and depth of inventory. It made it very easy for me to create my dream bathroom!

    Decorative Marble Tiles can be found here.

    They even had these fun cement tiles that Im totally crushing on! Im thinking maybe for a laundry room at some point down the line!

    Floor And Decor Hours Near Me

    To find near Floor and Decor stores you can use the official store locator. In the official store locator search bar, you just enter your Zip Code, City name, or state name and click on the search button. After clicking on the search button, the store locator will show a list of near Floor and Decor stores with information like phone number, address, and operating time. You can directly go to the store locator by clicking on this link.

    Recommended Reading: Closest Floor And Decor To My Location

    Return Your Floor & Decor Item Via Mail

    To mail the product you want to return, you need to contact customer care at 770-421-3705 or 877-675-0002. A customer care agent will provide you with the shipping instructions. Keep in mind that youll be charged for all return shipping costs.

    You should choose between two different shipping methods:

  • FedEx
  • LTL
  • You can use FedEx for items that are smaller than 13 inches and lighter than 75 pounds. For products that are over 13 inches and 75 pounds, you can mail them with LTL.

    In case you bought an item at Floor & Decor Design Studio, the company allows returns via mail. You should call customer service and get the mailing instructions.

    Floor And Decor Return Policy Easy Online And In

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    Floor and Decor is a famous American retailer of hard surcharge flooring. Their stores offer everything that you may need for your next home renovation project. You can find designer wood, laminate, tiles, store as well as wall decoratives. You may sure think, what if something doesnt suit my house after the purchase. If thats something that stopping you from making a purchase, we are here with the necessary details on Floor and Decor return policy. Well also help you initiate your return in case youve already made your purchase.

  • Also, Keep in Mind
  • Recommended Reading: Floor And Decor Floor Installation

    Can I Cancel My Order

    Orders canceled prior to shipping can be canceled. If you decide to cancel an order, please call our customer care specialists immediately at 877-675-0002. Once an order has been loaded and is in route to the shipping address, Floor & Decor will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs.

    Always Check The Different Components

    If all of your tile is one size then this wont be an issue.

    However, if you are installing more than one size or shape of tile then youll need to make sure the different sizes match -even if its from the same line.

    Make sure that your 12×12s and 6×6s match. Take out a piece of bullnose trim and compare it to the rest.

    I cant tell you how many times Ive found them to be starkly different.

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    Floor And Decor Hours

    You must be aware of Floor and Decor Hours before visiting the Floor and Decor stores. We share Floor and Decor Today, Opening, Closing, Saturday, Holiday Hours. It is an American specialty retailer of hard surface flooring and related accessories. In 2000 this company started its journey and its headquarter is located in Atlanta, Georgia, United States.

  • 7 Final Words
  • Floor & Decor Superstore

    Floor And Decor Return Policy

    I visited the West Broad/Glenside location today. I received quality customer service and advice from both my sales professional, Ben Johnson, as well as the store manager, Ran, who was working the sales floor. I had checked our two largest box home improvement stores in Midlothian, only to find limited selection and zero customer service. Not a good combination. Floor and Decor is a wonderland of choices, coupled with personable sales staff who go the extra mile to be certain that the customer has considered all purchase options. I was thoroughly impressed. This experience was definitely worth time and money. Thank you Ben & Ran. Ed Southern

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    Dont Shop Hangry And Dont Be In A Hurry

    This is basic good advice for visiting any showroom. Floor & Decor showrooms arent kidding when they claim to have the widest in-stock selection, so dont go there thinking itll just be a quick in-and-out experience. Not only do they have a LOT of inventory, Ive also found the checkout process to be very slow. If you are tired, hungry, or in hurry, youre not going to have a great experience.

    Floor And Decor Refund Policy

    It can take up to 36 hours to process your return after they receive your product. Under Floor and Decor return policy, your refund will only be initiated if the product passes inspection. Returns with a receipt within 90 days are subject to refund to the original form of payment. While returns without a receipt or after 90 days are subject to a merchandise credit. Returns for a purchase of over $500 where the payment was done via cash or check will be refunded as a mail refund check.

    : Kohls Return Policy

    Floor and Decor Refund Policy
    Refund Period
    1. Original Form of Payment

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    Floor And Decor Overview

    • Floor And Decor was first mentioned on PissedConsumer on Aug 04, 2016 and since then this brand received 203 reviews.

    • Floor And Decor ranks 32 of 250 in Flooring and Tiling category. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.

    • Recent recommendations regarding this business are as follows: “Never”, “Recommended”, “Be very careful on what you buy, cause these guys don’t care what happens once they sell it.”, “Dont buy here”, “shop somewhere else.”.

    • Floor And Decor was first mentioned on PissedConsumer on Aug 04, 2016 and since then this brand received 203 reviews.

    • Floor And Decor ranks 32 of 250 in Flooring and Tiling category. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.

    • Recent recommendations regarding this business are as follows: “Never”, “Recommended”, “Be very careful on what you buy, cause these guys don’t care what happens once they sell it.”, “Dont buy here”, “shop somewhere else.”.

    • Reviewers write the most about Floor And Decor Flooring and give it 1.8 stars out of 5.

    • Most commonly, consumers tend to contact Floor And Decor to ask questions about: Payments and Charges, Request for Information, Staff.

    • Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy.

    • The price level of this organization is medium according to consumer reviews.

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    One of the great things about big box stores is that they typically have great return policies. You can return your extras rather than throw them away or store large quantities of them.

    One of the bad things about big box stores is that you may purchase someones returned tiles.

    Do you think people return the good tiles or the bad tiles?

    The person before you may be returning different batches of tile. Ive seen cut, broken, and completely different tiles in boxes that have been returned.

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    Can I Get Returns On Damaged Shipments

    Floor and Decor provide its products all across the U.S. and understands that damage could occur during transit. The Floor and Decor return policy page also mentions clear instructions on dealing with damaged shipments. If your item arrives damaged, in any case, do not refuse the shipment

    Accept the delivery even with visible damage on the package. If you refuse the shipment, theyll charge you the shipping fees as part of your return. In some cases, youll also have to pay a 10% restocking fee.

    • Contact their customer care immediately to claim a replacement.

    To claim your replacement, youll need to send the following details to

    • Pictures of damaged products
    • Proof of delivery receipt

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