Return Your Floor & Decor Item Via Mail
To mail the product you want to return, you need to contact customer care at 770-421-3705 or 877-675-0002. A customer care agent will provide you with the shipping instructions. Keep in mind that youll be charged for all return shipping costs.
You should choose between two different shipping methods:
You can use FedEx for items that are smaller than 13 inches and lighter than 75 pounds. For products that are over 13 inches and 75 pounds, you can mail them with LTL.
In case you bought an item at Floor & Decor Design Studio, the company allows returns via mail. You should call customer service and get the mailing instructions.
The Flooring Retailer Launched An Order Management System That Now Allows E
Until recently, processing online orders from FloorandDecor.com was an extremely manual process.
When a shopper purchased an order online at the flooring materials retailer, a call center employee would see the order come in on his screen and swivel his chair to a new screen to figure out, based on the customers shipping address, which of Floor and Decors three distribution centers or 84 stores should fulfill the online order, Annie Barua, senior director of omni solutions and supply chain IT, told attendees at the Manhattan Momentum conference in Florida this week. Google Maps was often involved.
After the customer service employee figured out the best store, he would have to look up the store inventory or call the store to see if it could fulfill the order. Once the employee found the best store, he would enter the order into the retailers store ordering system, and the call center employee would then call the customer to let her know the shipping cost and when to expect the order, Barua said. Cost of shipping is variable for Floor and Decor orders, as the retailers stone, tile and wood products are often heavyas much as thousands of poundsand stores have different last-mile contracts.
Because this process was extremely inefficient, the retailer decided to automate this process with supply chain commerce vendor Manhattan Associates Inc.s order management system.
The objective was to retire swivel chairs, Barua said.
When Will My Order Arrive
Estimated delivery dates are provided during checkout. You can check your order status online by . Please enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.
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All Your Tile And Flooring Needs
Floor Decor is a beautiful showroom filled with the most popular products from tile to flooring.
You are greeted with a smile and the knowledge from Mike and Janine from years of experience.
Whether you are redoing your bathroom, kitchen or any space in your house they are there to hold your hand if need be.
You definitely should stop in and see all they have to offer. Wonderful showroom!!!
Maureen & Dave A.Milford, CT – 9/30/18
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No Customer Service At All
I ordered material online to secure it so it would be there when I got to the store. The order said it would be available next day for pick up. It has been 3 days and I am still waiting for the order to be ready. The order confirmation clearly states not to attempt pick up until they email or text that it is ready. I have to drive an hour to pick up. I tried calling at least 20 times, nobody picks up the phone. I tried online chat and nobody replies. I tried emailing and I am still waiting for a reply to my customer service request.
How To Contact Floor & Decor
There will be a special Floor & Decor customer service channel button on the flooranddecor.com page and the words \”Contact Customer Service\” will be displayed. You can find the contact information and communicate with the customer service of Floor & Decor online. Floor & Decor customer service will serve you as soon as possible.
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Excellent Product And Service
I had an excellent experience with Floor Decor.
Tina and Mike are terrific! I had to have some carpeting work done, and I also needed to purchase some materials. The pricing for their service and products is definitely worth the cost and it’s very fair.
I have used them before for quotes, but this is the first time I really did business with them and everything went very well. I would recommend them to other people and I will definitely use them in the future for my flooring needs.
I am very grateful for the results that I got and hope the company keeps up this consistency
Monica M.Milford, CT – 9/13/17
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All we need you to do is answer a few basic questions, and your return request will be on its way. You can start the return process by following these steps:
We will use the info you provide to generate a personalized return request and send it to Floor & Decor right away. The company will get a deadline to respond to the request.
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Floor & Decor Launches The Grand Opening Of Its Rancho Cucamonga California Store On October 29 2021
Grand Opening Celebration and Pro Event
ATLANTA, October 22, 2021—-Floor & Decor a leading specialty retailer of hard-surface flooring, will expand its nationwide footprint when it opens the doors to its newest location in Rancho Cucamonga, California on October 29, 2021. The 81,000 square-foot Floor & Decor warehouse store and design center will open with a team of about 50 full-time and part-time associates led by Travis Eirich, the new stores Chief Executive Merchant.
“Floor & Decor is thrilled to open our doors in Rancho Cucamonga,” said Eirich. “We are excited to introduce both Professional customers, as well as Homeowners, to our one-stop solution for their flooring needs with an extensive selection of in-stock, trend-right flooring options. We offer unmatched service and quality flooring at unbeatable prices. With our free design services, we look forward to helping every customer turn their vision into reality.”
$5,000 Floor Makeover Sweepstakes
The Rancho Cucamonga Floor & Decor store will be giving away a $5,000 Floor Makeover as part of its grand opening festivities. Starting on October 29, customers will have the chance to register to win a $5,000 gift card from Floor & Decor. Interested parties can register online at floormakeoverranchocucamonga.com Registration ends on November 28, 2021.
Store Address: 8250 Day Creek Blvd., Rancho Cucamonga, CA 91739
Additional company information can be found at www.flooranddecor.com and on Facebook .
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Home Decor For The Foyer Or Entryway
Make use of entryway decor to help friends and family feel right at home as soon as they enter your residence. Think a shoe rack right by the door, or a durable rug that helps keep everyone’s footwear orderly during their stay. No matter your preference, a coat rack nearby provides a convenient place to hang jackets, hats, scarves and other outerwear, while another with a built-in bench offers a spot to temporarily rest. Working in a more spacious foyer? Add a sideboard or console table, toosetting a catchall tray, faux florals in bud vases and other subtle decor on top. Don’t forget to set an umbrella holder within reach as well. A floor-length mirror rounds out the look. Not only does it make the space appear larger, it also lets you check your appearance before heading out.
Sprucing Up Any Room With Home Decor
Round out the aesthetic of your most-visited rooms with home decor and accessories. Not sure where to begin? Consider starting in the family room. Not only do throw pillows and blankets keep everyone cozy during a movie marathon, they also add texture and color to your furnituresectional sofas, loveseats and armchairs included. Then, in the master suite, adorn the walls with hanging mirrors, as well as framed wall art and an intricate clock, that speak to your personal style. If you want to make a statement when greeting guests in the foyer, be sure to accent the narby console table with decorative bowls, ceramic vases and other eye-catching objects. Still looking for more inspiration? Read on to find more decor and accessory ideas for the home.
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What Steps Can I Do To Apply Floor And Decor Free Shipping Offers
To apply a Floor And Decor Free Shipping coupon, all you have to do is to copy the related code from CouponXoo to your clipboard and apply it while checking out.Note: Some results of Floor And Decor Free Shipping only suit for specific products, so make sure all the items in your cart qualify before submitting your order.
Home Decor For The Living Room
Once your visitors have settled in, lead them to a living room made even more comfortable with a collection of home decor and accessories. For instance, a woven blanket or two draped over the seatback of an L-shaped sectional sofa provides warmth, while decorative pillows add stylish support. Stick with feather-down inserts if you want to experience luxurious softness, or keep with a vegan lifestyle when going with down-alternative ones instead. Either way, the covers are easy to change out from season to season. Looking for concealed storage? Consider keeping extra linens in the storage ottoman, or neatly fold them before placing them in a rattan basket beside the media console. Be sure to decorate the living room’s walls, too. Think an art print or two above the mantel, or a gallery wall behind the loveseat. If you have a fireplace, keep coordinating tools close and use an intricate fireplace screen for safety.
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Best Flooring For Basement
Best flooring for a basement is vinyl which can and should be installed as a floating floor to allow for changes in the concrete caused by moisture and temperature. Vinyl floors are waterproof. The basement environment is full of humidity either wicked through the concrete from the wet earth surrounding it or through floods from plumbing problems. Youll recoup about 20%25% of this cost when selling.
How Can I Pay At Floor & Decor
Payments for all the products of Floor & Decor can be made by debit and credit cards as visa, American Express, Master Card and Discover. You can make a payment with your PayPal account too. Store issued gift cards can also be used to make in store online purchases and payments. Financing option is also available by the credit cards issued by Floor & Decor.
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Exceptional Flooring Meets Exceptional Service
Floor & Decor is a leading specialty retailer in the hard surface flooring market, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories.
Their stores are working warehouses, so the organization strives to stay ahead of the risk by evaluating probability and severity. Lockton helps the business focus on the right risks by looking at programs like property, workers compensation, business interruption, inventory and stock throughput to make the best business impact.
Does Floor & Decor Provide Free Design Services
Floor & Decor provides free design services to their customers. They have the professional experts that assist you in your project from scratch till end. They will guide you in choosing colors, pattern and right materials. They will also make your time management and budget planning easier with their professional advice and make you express your style.
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Adapting To Growth & Risk
Floor & Decor employees operate heavy equipment and lift heavy products, which requires a risk management program that is integrated with their strong safety culture. Lockton Associates work with Floor & Decor to understand its risk as it evolves through rapid growth. We work with the retailer to find strategic solutions through a holistic view of the business.
I Was Looking For Some T
I was looking for some the best thin set for 24X48 polished porcelain tiles. Tom took me to the best in the store. He was such a gentleman he picked them up and set them in the buggy for me. I feel that if I needed him to drive them around the store for me he would have..lol..I quickly realized that I needed T-molding to match my laminate floors. Upon arrival the cashier asked what I needed and asked for assistance in the wood department. Within minutes of walking down the isle this very nice gentleman by the name of Doug walked up to help. After explaining what I was looking for he took over. He picked out every piece of material I needed. After per registering my materials he pushed my buggy to the register for me. Which was a breeze because he registered my materials. I paid for my order and what would have taken me 4hrs to do only took 30min. Needless to say I no other store had what I needed. Floor & Decor is the best store for all your home flooring and designer tiles
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Can You Return Damaged Items To Floor & Decor
Floor & Decor delivers its products across the U.S. and understands that damage may occur in transit, which is why the company has a policy on returning damaged goods. If you received a damaged product, you should contact customer service via:
To return a damaged product and get a replacement, follow these steps:
The company will mail the replacement for the product you are returning immediately after your shipment arrives.
Absolutely Wonderful People To Deal With
My new hardwood oak floor is beautiful. Floor Decor was recommended to me by a friend, I loved her floors.
Michael, Janine, and the installers were a pleasure to work with from beginning to end. They were very helpful, courteous and able to answer all of my questions.
Laurie C.Cromwell, CT – 8/5/19
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Reasonably Priced And Easy To Work With
Our company has used Floor Decor quite often in the past, and we have always enjoyed a good and friendly relationship with them.
They deliver locally, and from our past experiences, their shipments are always on time. In addition to that, they always seem to deliver the correct product, the one we ordered.
They sell high-quality products, and we have never experienced any kind of problems with either them or their products.
Therefore, they have merited a Five Star rating from us!
Tom N.Milford, CT – 12/27/18
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